PAYMENT TYPES

All payments made to OFFCUTS, including PayPal, will be subject to security checks from the card provider, PayPal and OFFCUTS. This is done through a validation process with the issuing card company using comparative information supplied from the customer and the issuing card company or PayPal depending on your method of payment. We may also contact you by email or phone to confirm some order information with you. This will be done prior to your order processing and may cause a delay is dispatch.

My card payment has been declined

We’re sorry to hear this. The decline of payment from your card will be a direct instruction from the card provider. As this is the case we are unable to provide further information on why this decision has been made. We would suggest contacting your card provider regarding this. You are more than welcome to use an alternative method of payment should you wish.

When will I be charged?

We will send you a confirmation email, at this point your card will then be debited for these items. Debits make take up to 10 working days to show on your account after receiving this email.

PayPal - Should you have paid by PayPal, the funds will be debited from your PayPal account instantly. PayPal may have gave you the option to 'Pay after Delivery', this isn't something OFFCUTS control and any concerns over this should be directed to PayPal. Payment is taken as soon as you process your payment. Should your PayPal account have the required funds payment will be deducted immediately. Should your PayPal account not have the funds in it, payment will be taken from your linked credit / debit card. This will show on your bank statement within 5-10 working days.

WEBSITE & STORE PRICES

Making great ranges of shoes available to our customers is a complex business and the online side of our business works in a different way to our stores. For these reasons you may sometimes find that products on OFFCUTS are priced differently to those in our stores. The shoes you see on OFFCUTS are exclusive to OFFCUTS and may not be available in stores.

How many items can I order?

You can order up to 5 items per order placed. 

DELIVERY

How are items delivered? 

Your items are sent by Yodel. On receipt of the goods a signature will be required. If nobody is available at the address specified Yodel will attempt to have the parcel signed for and left with a neighbour, a card will be left giving you the location of your goods. Unfortunately we are unable to offer next day delivery.

Confirmation of your order:

Once we have received your order we will send a confirmation e-mail to the email address you provided during the checkout process. Once you have confirmed and submitted all the details associated with your order we will send you an email confirming we have received the order. The confirmation email is not a guarantee of stock availability. If we are unable to fulfil your order, we will cancel any unavailable items from your order and do our best to let you know as soon as possible.

Can I track my order?

You sure can - please take a note of the tracking number in your confirmation email and use the below Yodel link to track the parcel:

http://www.myyodel.co.uk/tracking

Part-cancelled orders:

You will be refunded for any items that we were either unavailable or cancelled before this time. Heel heights are an approximate measurement taken from the inside of the heel and are only a guide.

Delivery Dispute:

In the event of a disputed delivery, please allow 5 working days for us to investigate. During this time, depending on the type of dispute, we will carry out investigations with our dispatch location(s) and the courier.  We may also review CCTV at the point of dispatch to ensure the correct process has been followed.  This CCTV is for review purposes only and will not be shared outwith the business.  Customers may be asked to provide proof of signature and will be required to complete a declaration confirming non receipt of their order.  If proof of signature and/or the declaration isn’t returned as soon as possible, this may delay the investigation longer than 5 working days.

SIZES 

All shoes are sold in UK sizes, unless stated otherwise.

STUDENT DISCOUNTS 

We do not offer a student discount on our web site. 

CANCELLING YOUR ORDER

At OFFCUTS, we try to get your order out as soon as possible. To cancel your order you must email us via the contact details mentioned below. Unfortunately it will not always be possible to stop the order if this has already been picked up by the delivery company so OFFCUTS will not be liable for the postage and packaging costs should this be the case.

GENERAL

OFFCUTS reserves the right to refuse any order if we discover there is a quality control issue with your order. 

Data protection 

We do not share any data collected via our website with any 3rd party partners. OFFCUTS may, from time to time, share your personal information with its affiliated companies, Office London and Offspring. Office London and Offspring may contact you by post or by electronic mail services about new products, special offers or other information which we think you may find interesting using the delivery or email address which you have provided.

OFFCUTS shoes is guided by strict practices as a retailer and are unable to do business directly with wholesalers, or individuals who we believe may be buying items for this sole purpose. We reserve the right to cancel any orders that we feel are a breach of our Terms and Conditions.

Promotions

Any promotions live are available for a limited time only - OFFCUTS reserves the right to end or amend all offers at any time without notice. Discount applies to products on collections specified only. You can redeem your discount online only. Offers are not redeemable in OFFICE standalone stores in the UK, Ireland or Germany, or at OFFICE concessions (House of Fraser, Selfridges, Topshop). Offers cannot be used in conjunction with any other discount code. Codes can only be used once per customer. 

SUSPENSION OF SITE

We reserve the right to suspend your use of the website at any time to perform essential maintenance, change details and to remove any inaccurate or unauthorized material, and also to terminate your use of the website if you breach any of these terms and conditions. OFFCUTS will also do its best to allow you uninterrupted access to the site 24 hours per day, but access may be suspended, restricted or terminated at any time

JURISDICTION OF SITE

This website, its content and any contracts arising out of it are governed by and construed in accordance with English law. By entering into a contract with OFFCUTS you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

PRIVACY POLICY

OFFCUTS may, from time to time, share your personal information with its affiliated companies, Office London and Offspring. Office London and Offspring may contact you by post or by electronic mail services about new products, special offers or other information which we think you may find interesting using the delivery or email address which you have provided.

CONTACT US

Get in touch if you have any questions!

If you have any questions, please feel free to contact us by email at: offcuts@office.co.uk or message us on Facebook. We'll only be able to respond to Facebook messages from 9-5pm Mon - Friday. If your query is regarding an order, please quote the order number.

Alternatively, you may call our team on 0330 100 1906.

We are open Monday – Friday 9am to 5pm and Saturday 9.30am to 4pm. On Bank / Public Holidays we will be open from 9am to 4pm.

Company registration number - 1764341 
VAT registration number - 340010335